Support Method

To be able to respond most efficiently and quickly to customer issues, questions and problems, we are currently limiting our efforts to email support only.

For your support questions or issues, email to support@open-davinci.com

Support Policy

We take customer support seriously. Many companies sell products which work flawlessly for most users and support is never an issue. For other users of the same product, questions and problems arise and they find that they are not able to get adequate help to make the product fill their needs. Confusing telephone menus, unreturned calls and unanswered emails quickly turn their product experience into a nightmare.

At Open Da Vinci we have worked hard to produce products that meet or exceed their promises, products that have been thoroughly tested to make sure they work with a variety of user configurations. We have also built in an extensive help system with numerous cross-links so you can quickly find the information you need. But we also know that, despite our best efforts, situations arise where you will need assistance in setup or operation. For those cases, we have a staff ready and willing to give assistance. We will endeavor to reply to your emailed support questions within 24 hours of receipt. If a product problem is reported that we can duplicate in our tests, we will try to provide either a solution or workaround within 48 hours.

We collect and track product issues and address them in the next product release. We also welcome suggestions and requests for improvements and changes and thoroughly consider them when preparing new releases.

Of course, prior to requesting support, we suggest you carefully check the proper section of the help files that applies to your issue.